![]() ![]() The Energy Assistance team's partnership with community organizations helps connect qualified customers to available assistance programs including: Additionally, the team works closely with customers who need assistance regarding CARES Act funding and Spanish-language support. Last year, the team also added 500 community partner organizations to their directory, nearly 300 COVID-19 resources and 10,000 faith-based resources to support customers across the state. ![]() Since 2020, Georgia Power's Energy Assistance team has trained 450 employees to provide proactive communication to customers and community partners on special payment options to pay past-due balances accumulated during the pandemic. Through these partnerships, Georgia Power was able to support thousands of families in the last year through community resources, programming, direct funding and private donations. These customers include those that are elderly, experiencing a one-time or ongoing special need, in lower income brackets, and individuals impacted by the pandemic. "In 2019, our energy assistance portal was able to help connect nearly 4,600 customers with payment resources of approximately $728,000, while in 2020, we were able to increase payment aid to more than 8,300 customers exceeding $1,918,000."īy partnering with community, nonprofit and faith-based organizations, as well as Georgia Power's Customer Care, Corporate Relations, and Energy Efficiency teams and the Georgia Power Foundation, the company is able to provide a safety net for customers in need. "Our team has recognized the extraordinary burden our customers have faced and have worked incredibly hard to expand our energy assistance capabilities," said Danny Johnson, energy assistance manager at Georgia Power. The efforts led to an 82 percent increase in the number of customers helped through the company's energy assistance portal, an innovative online system designed to help connect assistance resources and customers. During 2020, the company's efforts increased dramatically through employee training, expanded community partnerships, increased funding and improved coordination. 23, 2021 /PRNewswire/ - Georgia Power's Energy Assistance team remains a trusted voice in the community to help those most in need make their monthly bill payments. Photos or downloads of the documents are accepted as well.Īpplications must be submitted by March 31.ATLANTA, Sept. In order to apply, you will need to have an income documentation waiver (provided by DCA), a copy of your lease agreement, a Georgia Power bill statement, proof of your identity, and a hardship form (provided by DCA). Have a balance billed on your Georgia Power account.Rent your home (funding is available for utility assistance only). ![]()
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